Learning Access Institute Support Services

The Learning Access Institute's commitment to you only begins with our state-of-the art software - we also make sure that your library is ready to get the most out of the systems we offer.

At the Learning Access Institute we understand your need to make technology work for you and not have it create yet another burden. We also understand that your local support options may be limited and that you may have unusual support requirements.

Our experience in helping many smaller libraries of all types with their automation tasks, combined with our deep commitment to your community, lead us to provide unparalled access to support, advice and. We are sure that we have a support solution which fits your needs and your budget. We are committed to finding a mutual agreeable option that is tailored to your specific needs.

From comprehensive up-front needs analysis, project management, training, implementation, customizing and ongoing support options, we are there for you.

Why we are different

The Learning Access Institute, a non-profit 501(C)3 organization, is different from the typical library vendor. Our abiding interest is in your library and your community, in why you may have never been able to automate or to keep your systems up-to-date, and in how designe and implements systems that best serve you and your users.

On-Time, On-Budget

Before you start with your automation tasks, the Learning Access Institute will provide you with a project manager to oversee the entire implementation process. Any new project begins with a detailed needs analysis and discussion of resources you have available to accomplish the project. As an organization we are extremely adapt in finding ways to maximize scares resources, to utilize volunteers effectively, and to find optional funding resources to accomplish your project on-time and within an agreed-upon budget.

SupportOfferings

The Learning Access Institute offers the support in the following categories:

Pre-planning and preperation

• Pre-automation planning analysis
• Retrospective Conversion planning and preparation
• Project management

Application support

• Basic Software Maintenance and Updates
• Full system support
• System Recovery Service

Hosting Service

The Learning Access Institute's hosting services give libraries the option of a controlled server environment, where all daily technical support, upgrades and database maintenance tasks are managed by our professional staff. Hosting services may be ideal for your library to get started without taking on the initial extra burden of managing additional server hardware and software. This option may be especially useful to your library during the initial Retrospective Conversion phase using the LearningAccess ReCon tools.